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Privacy Policy

1. Introduction

GRS Windscreen PRO (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). By using our website (https://grswindscreenpro.com.au/) and services, you agree to the terms of this policy.

2. Collection of Personal Information

We collect personal information that is necessary for us to provide our services to you. This may include:

  • Contact Details: Name, phone number, email address, and suburb.
  • Vehicle Information: Details about your vehicle to facilitate accurate service delivery.
  • Images: Photographs or files you upload related to your service request.

3. Methods of Collection

We collect personal information directly from you when you:

  • Fill out forms on our website, such as the “Get a Quote” or “Book an Appointment” forms.
  • Contact us via phone or email for inquiries or service requests.

4. Use of Personal Information

We use your personal information to:

  • Provide and manage our windscreen repair and replacement services.
  • Communicate with you regarding appointments, quotes, and service updates.
  • Process payments and manage billing.
  • Improve our services based on customer feedback and interactions.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees and contractors to facilitate service delivery.
  • Third-party service providers who assist us in operating our business, provided they comply with privacy obligations.
  • Insurance companies or relevant authorities when required by law or with your consent.

6. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect.

7. Access to and Correction of Personal Information

You have the right to access and correct your personal information held by us. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and, where applicable, correct any inaccurate or outdated information.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can adjust your browser settings to refuse cookies; however, this may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read the privacy policies of any linked sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your personal information as described herein.

Last updated: 13 March 2025